Access denied for user

Using Concrete / Help
1

If you are looking for technical assistance, be sure and include the version of Concrete and PHP that you are using.
I’m a novice trying to install 9.1.2 so I can build my site. I’m at the page that asks for site info. When I filled in the blanks and tried to install it gave me this message. What do I do?
SQLSTATE[28000] [1045] Access denied for user ‘admin’@‘us9.tmd.cloud’ (using password: YES)

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Hi @karendunning - that means that you’re not entering the correct credentials to connect to the database - either the username, the password, or both are incorrect.

It might be root / root if it’s just default values. Or it would be whatever the name of the database user is and whatever the assigned password is for that database user, and then make sure you get the name of the database correct as well.

Hope that helps.

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Here’s some additional documentation that lays it out in more detail:

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Thank you so much! I did eventually figure that out. Just had to get past the frustration of not understanding terminology.

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