# After new cPanel server - trouble cropping image in image editor **URL:** \ **Category:** Using Concrete / Help\ **Created:** [September 19, 2024, 7:57am UTC](https://forums.concretecms.org/t/after-new-cpanel-server-trouble-cropping-image-in-image-editor/8144 "2024-09-19T07:57:53Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![C5DK](https://forums.concretecms.org/user_avatar/forums.concretecms.org/c5dk/32/6055_2.png) [@C5DK](https://forums.concretecms.org/u/C5DK)\ **Post date:** [September 19, 2024, 7:57am UTC](https://forums.concretecms.org/t/after-new-cpanel-server-trouble-cropping-image-in-image-editor/8144/1 "2024-09-19T07:57:53Z")
- I have a new cPanel based server (leased), using CloudLinux - When I crope images using the Toast UI editor, the built in one, it doesn’t save down the full image (attach example) ![20240622_dm-ugen_2098-1(1)](https://forums.concretecms.org/uploads/default/original/2X/9/9b141f5fe2527e78d45432f108c297bb4fa6bae0.jpeg) - This happens on GD and ImageMagick - The exact same website, on a different cPanel server has no issues - We also have some issues when resizing images a different way. Here we use our own crop library (Cropper-4-1-0). Here the cropped image is saved back to the server via base64, and the file is saved but corupted (data seem to be saved only half). - We aren’t seeing any faults in cPanel, we don’t appear to be running out of memory (that has been set high) Has anyone got any ideas of what to investigate? Best C5DK /Michael ---
**Author:** ![mnakalay](https://forums.concretecms.org/user_avatar/forums.concretecms.org/mnakalay/32/6276_2.png) [@mnakalay](https://forums.concretecms.org/u/mnakalay)\ **Post date:** [September 19, 2024, 6:00pm UTC](https://forums.concretecms.org/t/after-new-cpanel-server-trouble-cropping-image-in-image-editor/8144/2 "2024-09-19T18:00:13Z")
Hi Michael, no Log error or anything? ---
**Author:** ![mesuva](https://forums.concretecms.org/user_avatar/forums.concretecms.org/mesuva/32/6303_2.png) [@mesuva](https://forums.concretecms.org/u/mesuva)\ **Post date:** [September 20, 2024, 6:38am UTC](https://forums.concretecms.org/t/after-new-cpanel-server-trouble-cropping-image-in-image-editor/8144/3 "2024-09-20T06:38:31Z")
I’ve spent some time with Michael trying to work this out, and it’s very strange. There’s no Concrete errors logged, no server errors. We had a theory at one point at that /tmp was full, but we confirmed that was the case. The fact it does it with both GD and ImageMagick makes me think there’s some sort of fault in a system library, something that reads images… ---
**Author:** ![C5DK](https://forums.concretecms.org/user_avatar/forums.concretecms.org/c5dk/32/6055_2.png) [@C5DK](https://forums.concretecms.org/u/C5DK)\ **Post date:** [September 20, 2024, 7:12am UTC](https://forums.concretecms.org/t/after-new-cpanel-server-trouble-cropping-image-in-image-editor/8144/4 "2024-09-20T07:12:35Z")
No, as Ryan said. Nothing. /Michael ---
**Author:** ![mnakalay](https://forums.concretecms.org/user_avatar/forums.concretecms.org/mnakalay/32/6276_2.png) [@mnakalay](https://forums.concretecms.org/u/mnakalay)\ **Post date:** [September 20, 2024, 10:17am UTC](https://forums.concretecms.org/t/after-new-cpanel-server-trouble-cropping-image-in-image-editor/8144/5 "2024-09-20T10:17:40Z")
Have you tried with different image types? JPG, PNG? same result? ---
**Author:** ![JohntheFish](https://forums.concretecms.org/user_avatar/forums.concretecms.org/johnthefish/32/3767_2.png) [@JohntheFish](https://forums.concretecms.org/u/JohntheFish)\ **Post date:** [September 20, 2024, 11:11am UTC](https://forums.concretecms.org/t/after-new-cpanel-server-trouble-cropping-image-in-image-editor/8144/6 "2024-09-20T11:11:46Z")
What are the differences between the two environment reports? Perhaps something to do with max upload size or similar. if you don’t want to do it by hand, try > **[Environment Diff](https://market.concretecms.com/products/environment-diff/c864f82b-d739-11ee-b9df-0a97d4ce16b9)** > > Identify environment-related differences between Concrete CMS sites ---
**Author:** ![C5DK](https://forums.concretecms.org/user_avatar/forums.concretecms.org/c5dk/32/6055_2.png) [@C5DK](https://forums.concretecms.org/u/C5DK)\ **Post date:** [September 20, 2024, 12:58pm UTC](https://forums.concretecms.org/t/after-new-cpanel-server-trouble-cropping-image-in-image-editor/8144/7 "2024-09-20T12:58:36Z")
Problem solved (or not)! The company we have leased the hosting server from convinced me to switch from Apache to Litespeed server. And now everything works as it should again. I have to say that server support is thoroughly incompetent. The excuse was that they didn’t know much about Apache. And I’m in a situation where we can’t just change server hosting company. I would like to thank everyone here for offering help and comments. /Michael