# Database error (5.6.4.0 and 8.4.24)

**URL:** https://forums.concretecms.org/t/database-error-5-6-4-0-and-8-4-24/10015
**Category:** Using Concrete / Help
**Created:** [August 17, 2026, 12:14am UTC](https://forums.concretecms.org/t/database-error-5-6-4-0-and-8-4-24/10015 "2026-08-17T00:14:55Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![meastie](https://forums.concretecms.org/user_avatar/forums.concretecms.org/meastie/32/5178_2.png) [@meastie](https://forums.concretecms.org/u/meastie)
#### Post date: [August 17, 2026, 12:14am UTC](https://forums.concretecms.org/t/database-error-5-6-4-0-and-8-4-24/10015/1 "2026-08-17T00:14:55Z")

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Hi guys,

I’ve lost access to my ConcreteCMS site, I’m getting the error:

Select of database xxxxx\_conc283 failed. Got packets out of order.

I appreciate this may not be a ConcreteCMS issue, I’ve inherited the site and don’t even really know where to start. I cannot get into the site at all.

Thank you,

Mike

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### Author: ![meastie](https://forums.concretecms.org/user_avatar/forums.concretecms.org/meastie/32/5178_2.png) [@meastie](https://forums.concretecms.org/u/meastie)
#### Post date: [August 17, 2026, 7:07am UTC](https://forums.concretecms.org/t/database-error-5-6-4-0-and-8-4-24/10015/3 "2026-08-17T07:07:39Z")

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Hi,

Thank you very much for taking the time to reply. The site was running as PHP 5.4 in cPanel, and was working fine until recently. It seems it’s happy running anything newer than 5.4, so I’m back up and running at least. Now I’m just trying to work out how difficult it will be to upgrade to a newer version of Concrete.

Thank you,

Mike