# Deleting Forum Profile not working **URL:** \ **Category:** Using Concrete / Help\ **Created:** [April 1, 2026, 9:41am UTC](https://forums.concretecms.org/t/deleting-forum-profile-not-working/9847 "2026-04-01T09:41:13Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![SK\_Plan](https://forums.concretecms.org/user_avatar/forums.concretecms.org/sk_plan/32/5178_2.png) [@SK\_Plan](https://forums.concretecms.org/u/SK_Plan)\ **Post date:** [April 1, 2026, 9:41am UTC](https://forums.concretecms.org/t/deleting-forum-profile-not-working/9847/1 "2026-04-01T09:41:14Z")
Experiencing similar problems as reported in [Personal Information Takedown](https://forums.concretecms.org/t/personal-information-takedown/9805) I do understand the captcha codes, but it is not clear why the interface shows the message «Incorrect Captcha code» after entering the profile email address. It is confusing. There is no Code or similar to enter the request. No Confirmation or any help links show. I tried from an newer Ipone and from firefox browser on a modern mac air. Is this service monitored? Is anybody taking care of this? Thanks for help or instructions on how to delete a profile. ![Screenshot 2026-04-01 at 11.42.07](https://forums.concretecms.org/uploads/default/original/2X/f/fd1e60f218aa0a4540a35deecf1327e6ac33a0e5.jpeg) ---
**Author:** ![anon9083465](https://forums.concretecms.org/letter_avatar_proxy/v4/letter/a/8e8cbc/32.png) [@anon9083465](https://forums.concretecms.org/u/anon9083465)\ **Post date:** [April 7, 2026, 11:01am UTC](https://forums.concretecms.org/t/deleting-forum-profile-not-working/9847/2 "2026-04-07T11:01:09Z")
Yes, we have too this message with Incorrect Captcha. No idea why. ---
**Author:** ![anon52147342](https://forums.concretecms.org/letter_avatar_proxy/v4/letter/a/5f9b8f/32.png) [@anon52147342](https://forums.concretecms.org/u/anon52147342)\ **Post date:** [April 8, 2026, 9:52am UTC](https://forums.concretecms.org/t/deleting-forum-profile-not-working/9847/3 "2026-04-08T09:52:29Z")
Hello I tried to remove the profile without success, - I’m still here and getting emails from concrete. I do not know why it doesn’t work, I had @Myq confirming the deletion, but for some reason the account is still active. ---
**Author:** ![JohntheFish](https://forums.concretecms.org/user_avatar/forums.concretecms.org/johnthefish/32/3767_2.png) [@JohntheFish](https://forums.concretecms.org/u/JohntheFish)\ **Post date:** [April 8, 2026, 10:41am UTC](https://forums.concretecms.org/t/deleting-forum-profile-not-working/9847/4 "2026-04-08T10:41:04Z")
I suspect they have a problem with the common login and multiple platforms. So the forum account may not have been deleted with the [concrete.org](http://concrete.org) account. ---
**Author:** ![SK\_Plan](https://forums.concretecms.org/user_avatar/forums.concretecms.org/sk_plan/32/5178_2.png) [@SK\_Plan](https://forums.concretecms.org/u/SK_Plan)\ **Post date:** [April 9, 2026, 12:41pm UTC](https://forums.concretecms.org/t/deleting-forum-profile-not-working/9847/5 "2026-04-09T12:41:05Z")
Thanks for the info. At [concrete.org](http://concrete.org) site we have no account. I guess this site is not related to concretecms. I’m not sure if we need an official “GDPR user removal request” here, since its not funktioning at all. Is there a form availabel somewhere the official site.? Or is a contact person to be reached? ---
**Author:** ![JohntheFish](https://forums.concretecms.org/user_avatar/forums.concretecms.org/johnthefish/32/3767_2.png) [@JohntheFish](https://forums.concretecms.org/u/JohntheFish)\ **Post date:** [April 9, 2026, 1:10pm UTC](https://forums.concretecms.org/t/deleting-forum-profile-not-working/9847/6 "2026-04-09T13:10:36Z")
You will need to get back in touch with @Myq