# How to ask pre sale question?
**URL:** https://forums.concretecms.org/t/how-to-ask-pre-sale-question/887
**Category:** Marketplace
**Created:** [August 27, 2021, 1:40pm UTC](https://forums.concretecms.org/t/how-to-ask-pre-sale-question/887 "2021-08-27T13:40:44Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@zoeDC](https://forums.concretecms.org/u/zoeDC)
#### Post date: [August 27, 2021, 1:40pm UTC](https://forums.concretecms.org/t/how-to-ask-pre-sale-question/887/1 "2021-08-27T13:40:45Z")
I am logged in and need information about an addon? When I click “post question” in support nothing happens? Am I missing something?
Thanks for help.
---
### Author:  [@ConcreteOwl](https://forums.concretecms.org/u/ConcreteOwl)
#### Post date: [August 27, 2021, 2:16pm UTC](https://forums.concretecms.org/t/how-to-ask-pre-sale-question/887/2 "2021-08-27T14:16:48Z")
You must be logged in to use the ‘Post Question’ link, trying signing in first.
---
### Author:  [@zoeDC](https://forums.concretecms.org/u/zoeDC)
#### Post date: [August 28, 2021, 1:53pm UTC](https://forums.concretecms.org/t/how-to-ask-pre-sale-question/887/3 "2021-08-28T13:53:18Z")
I am logged in. Button is not active.
---
### Author:  [@ConcreteOwl](https://forums.concretecms.org/u/ConcreteOwl)
#### Post date: [August 28, 2021, 5:58pm UTC](https://forums.concretecms.org/t/how-to-ask-pre-sale-question/887/4 "2021-08-28T17:58:21Z")
Only becomes active for me after I have logged in … from the support page, in the top right hand corner click the little man icon and sign in then go back to the support page and the link will be active.
You might be logged into the forums section but you must also log into the marketplace section.
---
### Author:  [@zoeDC](https://forums.concretecms.org/u/zoeDC)
#### Post date: [August 30, 2021, 7:19am UTC](https://forums.concretecms.org/t/how-to-ask-pre-sale-question/887/6 "2021-08-30T07:19:05Z")
Thank you ConcreteOwl, that works.
But this is very confusing to log in on two almost identical logins. One needs to know. I also find it confusing, that there are two different sites .com .org where you can reach the forums.
We are quite new with concrete. We have inherited many sites from another agency and we need to port them to newer versions and update the extensions.
Where do we ask other questions? On this forum, on Stackoverflow or on Slack?
---
### Author:  [@ConcreteOwl](https://forums.concretecms.org/u/ConcreteOwl)
#### Post date: [August 30, 2021, 7:59am UTC](https://forums.concretecms.org/t/how-to-ask-pre-sale-question/887/7 "2021-08-30T07:59:34Z")
Your best option is to ask questions on this forum (in my opinion).
I agree that the transition from the old forum to the new has many members confused but it will all settle down eventually.
---
### Author:  [@zoeDC](https://forums.concretecms.org/u/zoeDC)
#### Post date: [August 31, 2021, 7:21am UTC](https://forums.concretecms.org/t/how-to-ask-pre-sale-question/887/8 "2021-08-31T07:21:28Z")
Thanks for your answer.
I’d love to know and understand the logic behind having two domains for the same CMS.