# Personal Information Takedown

**URL:** <https://forums.concretecms.org/t/personal-information-takedown/9805>\
**Category:** Using Concrete / Help\
**Created:** [March 4, 2026, 2:06pm UTC](https://forums.concretecms.org/t/personal-information-takedown/9805 "2026-03-04T14:06:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![anon52147342](https://forums.concretecms.org/letter_avatar_proxy/v4/letter/a/5f9b8f/32.png) [@anon52147342](https://forums.concretecms.org/u/anon52147342)\
**Post date:** [March 4, 2026, 2:06pm UTC](https://forums.concretecms.org/t/personal-information-takedown/9805/1 "2026-03-04T14:06:08Z")

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We have to remove our profiles. I have this link:

[https://www.concretecms.com/about/legal/personal-information-takedown](https://www.concretecms.com/about/legal/personal-information-takedown)

but it takes us to a:  
`"null - null"` Error while loading this page.

Where is the official link to do this?

Thanks  
Roger

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**Author:** ![ConcreteOwl](https://forums.concretecms.org/user_avatar/forums.concretecms.org/concreteowl/32/6290_2.png) [@ConcreteOwl](https://forums.concretecms.org/u/ConcreteOwl)\
**Post date:** [March 4, 2026, 5:32pm UTC](https://forums.concretecms.org/t/personal-information-takedown/9805/2 "2026-03-04T17:32:47Z")

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Try this link instead.

> **[Personal Information Deletion](https://www.concretecms.com/about/legal/hosting-support-2)**
>
> If you'd like your PII removed from ConcreteCMS.com/.org please let us know.

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<div class="post-metadata">

**Author:** ![anon52147342](https://forums.concretecms.org/letter_avatar_proxy/v4/letter/a/5f9b8f/32.png) [@anon52147342](https://forums.concretecms.org/u/anon52147342)\
**Post date:** [March 4, 2026, 5:36pm UTC](https://forums.concretecms.org/t/personal-information-takedown/9805/3 "2026-03-04T17:36:01Z")

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thank you for promt answer.

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**Author:** ![anon52147342](https://forums.concretecms.org/letter_avatar_proxy/v4/letter/a/5f9b8f/32.png) [@anon52147342](https://forums.concretecms.org/u/anon52147342)\
**Post date:** [March 6, 2026, 11:47am UTC](https://forums.concretecms.org/t/personal-information-takedown/9805/4 "2026-03-06T11:47:53Z")

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Still facing problems when trying to remove account/profiles.

1. official link not working. @ConcreteOwl supplied another link.

 ![Screenshot 2026-03-06 at 12.11.11](https://forums.concretecms.org/uploads/default/original/2X/7/73f317457388450e9942c5979faa61f24ab60969.png)

1. says incorrect capcha. There is no captcha to fill out on this page

2. If you are lucky, you get this mail, always in the Junk folder. If you want to know what is going on and you click the link at the bottom, you will end up on a 403 Error (Page forbidden)

3. Follow up to above mentioned mail, you get another Mail to tell you to open an account on portland labs.

 ![Screenshot 2026-03-06 at 12.03.35](https://forums.concretecms.org/uploads/default/original/2X/c/cf7222635aad46faa4264b230a8f6d9c622ec897.png)

Are somewhere clear instructions how to remove successfull. It should not be so hard.

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<div class="post-metadata">

**Author:** ![anon52147342](https://forums.concretecms.org/letter_avatar_proxy/v4/letter/a/5f9b8f/32.png) [@anon52147342](https://forums.concretecms.org/u/anon52147342)\
**Post date:** [March 6, 2026, 8:43pm UTC](https://forums.concretecms.org/t/personal-information-takedown/9805/5 "2026-03-06T20:43:58Z")

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thanks @myq.

regards

roger.

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<div class="post-metadata">

**Author:** ![anon52147342](https://forums.concretecms.org/letter_avatar_proxy/v4/letter/a/5f9b8f/32.png) [@anon52147342](https://forums.concretecms.org/u/anon52147342)\
**Post date:** [April 29, 2026, 1:00pm UTC](https://forums.concretecms.org/t/personal-information-takedown/9805/6 "2026-04-29T13:00:32Z")

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Still not working as of today. Not Solved.