# Problem with clearing cache
**URL:** https://forums.concretecms.org/t/problem-with-clearing-cache/8273
**Category:** Using Concrete / Help
**Tags:** bug
**Created:** [October 15, 2024, 9:45am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273 "2024-10-15T09:45:18Z")
**Posts on this page:** 19
**Page:** 1
### Author:  [@eivissa89](https://forums.concretecms.org/u/eivissa89)
#### Post date: [October 15, 2024, 9:45am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/1 "2024-10-15T09:45:18Z")
dear all
on a couple of pages i experience that clearing cache is not working, i always get a failure:
```auto
Whoops\Exception\ErrorException thrown with message "include(/home/zweifelg/www/domain.ch/application/files/cache/expensive/0fea6a13c52b4d47/25368f24b045ca84/38a865804f8fdcb6/57cd99682e939275/3e7d68124ace5663/5a578007c2573b03/180116bc695d1de8/f1bf999b4d1f1453.php) [function.include.php]: Failed to open stream: No such file or directory"
Stacktrace:
#37 Whoops\Exception\ErrorException in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Driver/FileSystem/NativeEncoder.php:26
#36 include in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Driver/FileSystem/NativeEncoder.php:26
#35 Stash\Driver\FileSystem\NativeEncoder:deserialize in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Driver/FileSystem.php:201
#34 Stash\Driver\FileSystem:getData in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Item.php:631
#33 Stash\Item:getRecord in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Item.php:321
#32 Stash\Item:executeGet in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Item.php:252
#31 Stash\Item:get in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Item.php:346
#30 Stash\Item:isMiss in /home/foldername/www/domain.com/concrete/src/Cache/Adapter/LaminasCacheDriver.php:67
#29 Concrete\Core\Cache\Adapter\LaminasCacheDriver:internalGetItem in /home/foldername/www/domain.com/concrete/vendor/laminas/laminas-cache/src/Storage/Adapter/AbstractAdapter.php:356
#28 Laminas\Cache\Storage\Adapter\AbstractAdapter:getItem in /home/foldername/www/domain.com/concrete/vendor/laminas/laminas-i18n/src/Translator/Translator.php:601
#27 Laminas\I18n\Translator\Translator:loadMessages in /home/foldername/www/domain.com/concrete/vendor/laminas/laminas-i18n/src/Translator/Translator.php:434
#26 Laminas\I18n\Translator\Translator:getTranslatedMessage in /home/foldername/www/domain.com/concrete/vendor/laminas/laminas-i18n/src/Translator/Translator.php:349
#25 Laminas\I18n\Translator\Translator:translate in /home/foldername/www/domain.com/concrete/src/Localization/Translator/Adapter/Laminas/TranslatorAdapter.php:69
#24 Concrete\Core\Localization\Translator\Adapter\Laminas\TranslatorAdapter:translate in /home/foldername/www/domain.com/concrete/bootstrap/helpers.php:27
#23 t in /home/foldername/www/domain.com/concrete/controllers/single_page/dashboard/system/optimization/clearcache.php:32
#22 Concrete\Controller\SinglePage\Dashboard\System\Optimization\Clearcache:do_clear in /home/foldername/www/domain.com/concrete/src/Controller/AbstractController.php:318
#21 call_user_func_array in /home/foldername/www/domain.com/concrete/src/Controller/AbstractController.php:318
#20 Concrete\Core\Controller\AbstractController:runAction in /home/foldername/www/domain.com/concrete/src/Http/ResponseFactory.php:193
#19 Concrete\Core\Http\ResponseFactory:controller in /home/foldername/www/domain.com/concrete/src/Http/ResponseFactory.php:372
#18 Concrete\Core\Http\ResponseFactory:collection in /home/foldername/www/domain.com/concrete/src/Http/DefaultDispatcher.php:132
#17 Concrete\Core\Http\DefaultDispatcher:handleDispatch in /home/foldername/www/domain.com/concrete/src/Http/DefaultDispatcher.php:60
#16 Concrete\Core\Http\DefaultDispatcher:dispatch in /home/foldername/www/domain.com/concrete/src/Http/Middleware/DispatcherDelegate.php:39
#15 Concrete\Core\Http\Middleware\DispatcherDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/FrameOptionsMiddleware.php:39
#14 Concrete\Core\Http\Middleware\FrameOptionsMiddleware:process in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#13 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/StrictTransportSecurityMiddleware.php:36
#12 Concrete\Core\Http\Middleware\StrictTransportSecurityMiddleware:process in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#11 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/ContentSecurityPolicyMiddleware.php:36
#10 Concrete\Core\Http\Middleware\ContentSecurityPolicyMiddleware:process in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#9 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/CookieMiddleware.php:35
#8 Concrete\Core\Http\Middleware\CookieMiddleware:process in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#7 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/ApplicationMiddleware.php:29
#6 Concrete\Core\Http\Middleware\ApplicationMiddleware:process in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#5 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareStack.php:86
#4 Concrete\Core\Http\Middleware\MiddlewareStack:process in /home/foldername/www/domain.com/concrete/src/Http/DefaultServer.php:85
#3 Concrete\Core\Http\DefaultServer:handleRequest in /home/foldername/www/domain.com/concrete/src/Foundation/Runtime/Run/DefaultRunner.php:128
#2 Concrete\Core\Foundation\Runtime\Run\DefaultRunner:run in /home/foldername/www/domain.com/concrete/src/Foundation/Runtime/DefaultRuntime.php:102
#1 Concrete\Core\Foundation\Runtime\DefaultRuntime:run in /home/foldername/www/domain.com/concrete/dispatcher.php:45
#0 require in /home/foldername/www/domain.com/index.php:2
```
highly appreciated every help!
thank you!
---
### Author:  [@mesuva](https://forums.concretecms.org/u/mesuva)
#### Post date: [October 15, 2024, 10:07am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/2 "2024-10-15T10:07:26Z")
I’d manually find the `/home/zweifelg/www/aquagreen.ch/application/files/cache/expensive` folder on your server and clear its contents.
---
### Author:  [@eivissa89](https://forums.concretecms.org/u/eivissa89)
#### Post date: [October 16, 2024, 7:34am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/3 "2024-10-16T07:34:00Z")
does unfortunately not work – same error
---
### Author:  [@Cahueya](https://forums.concretecms.org/u/Cahueya)
#### Post date: [October 16, 2024, 8:48am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/4 "2024-10-16T08:48:22Z")
> [@eivissa89](#):
>
> `/home/foldername/www/domain.com`
Wie is the script looking for the cache files in this location?
---
### Author:  [@eivissa89](https://forums.concretecms.org/u/eivissa89)
#### Post date: [October 17, 2024, 8:14am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/5 "2024-10-17T08:14:05Z")
sorry, i dont get what you want? where can i find this script?
---
### Author:  [@Cahueya](https://forums.concretecms.org/u/Cahueya)
#### Post date: [October 17, 2024, 3:34pm UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/6 "2024-10-17T15:34:04Z")
> [@eivissa89](#):
>
> `/home/foldername/www/domain.com/index.php:2`
This what your error message shows. concreteCMS looks for cache files in that path. The path that you are quoting (/home/zweifelg/www/aquagreen.ch) is different. So why would concreteCMS look in that other path? If it does not exists, it cannot find the files.
---
### Author:  [@Myq](https://forums.concretecms.org/u/Myq)
#### Post date: [October 17, 2024, 5:50pm UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/7 "2024-10-17T17:50:30Z")
@Cahueya I assume OP has tried to sanitize / anonymize the error message but missed the path and domain on the first line.
@eivissa89 do you have access to the command line? If so, try regenerating the proxies (`./concrete/bin/concrete orm:generate-proxies`) and then clearing the cache (`./concrete/bin/concrete c5:clear-cache`)
---
### Author:  [@eivissa89](https://forums.concretecms.org/u/eivissa89)
#### Post date: [October 18, 2024, 9:02am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/8 "2024-10-18T09:02:38Z")
> [@Myq](#):
>
> @eivissa89 do you have access to the command line? If so, try regenerating the proxies (`./concrete/bin/concrete orm:generate-proxies`) and then clearing the cache (`./concrete/bin/concrete c5:clear-cache`)
you are right, i missed that line… 🙂
hmm will try that! thank you very much!
---
### Author:  [@eivissa89](https://forums.concretecms.org/u/eivissa89)
#### Post date: [October 19, 2024, 6:24am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/9 "2024-10-19T06:24:34Z")
also does not help…, 🥲
another developer mentioned it could be the hoster but i cannot really believe this?!
---
### Author:  [@Cahueya](https://forums.concretecms.org/u/Cahueya)
#### Post date: [October 21, 2024, 9:28am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/10 "2024-10-21T09:28:59Z")
Are you sure you have set the permission to the folders all correct, so that concreteCMS can actually make modifications to the files?
---
### Author:  [@eivissa89](https://forums.concretecms.org/u/eivissa89)
#### Post date: [October 24, 2024, 8:14am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/11 "2024-10-24T08:14:49Z")
it’s 777, thats right, no?
---
### Author:  [@eivissa89](https://forums.concretecms.org/u/eivissa89)
#### Post date: [October 24, 2024, 8:20am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/12 "2024-10-24T08:20:19Z")
i just saw that the website is on [prod.domain.com](http://prod.domain.com) maybe this has an impact?
---
### Author:  [@Myq](https://forums.concretecms.org/u/Myq)
#### Post date: [October 25, 2024, 6:30pm UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/13 "2024-10-25T18:30:12Z")
@eivissa89 what’s the output of the following command (run from the web root):
```sh
grep -Hoir f1bf999b4d1f1453.php .
```
---
### Author:  [@mlocati](https://forums.concretecms.org/u/mlocati)
#### Post date: [October 26, 2024, 10:45am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/14 "2024-10-26T10:45:01Z")
> [@Myq](#):
>
> `grep -HOir`
@Myq maybe you meant this?
`grep -Hoir`
---
### Author:  [@Steevb](https://forums.concretecms.org/u/Steevb)
#### Post date: [October 26, 2024, 4:42pm UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/15 "2024-10-26T16:42:13Z")
Al my folder permissions are 755 and files are 644 on cPanel.
---
### Author:  [@Myq](https://forums.concretecms.org/u/Myq)
#### Post date: [October 29, 2024, 5:56pm UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/16 "2024-10-29T17:56:55Z")
I did indeed! Thanks for catching that
---
### Author:  [@eivissa89](https://forums.concretecms.org/u/eivissa89)
#### Post date: [January 31, 2025, 6:34am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/17 "2025-01-31T06:34:23Z")
sorry, where do i have to put that?
we still have this error but somehow live with it… ☹
---
### Author:  [@Cahueya](https://forums.concretecms.org/u/Cahueya)
#### Post date: [January 31, 2025, 9:30am UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/18 "2025-01-31T09:30:32Z")
This is a Linux Console command that “grabs” Files that contain a specific string and shows where they are.
---
### Author:  [@Myq](https://forums.concretecms.org/u/Myq)
#### Post date: [February 5, 2025, 7:58pm UTC](https://forums.concretecms.org/t/problem-with-clearing-cache/8273/19 "2025-02-05T19:58:26Z")
SSH to your server, `cd` to the webroot directory, and then run that command