# Problem with upgrade from 5.7.5.13 to 8

**URL:** https://forums.concretecms.org/t/problem-with-upgrade-from-5-7-5-13-to-8/5715
**Category:** Gigs & Jobs
**Created:** [June 8, 2023, 8:09pm UTC](https://forums.concretecms.org/t/problem-with-upgrade-from-5-7-5-13-to-8/5715 "2023-06-08T20:09:51Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![tabercreative](https://forums.concretecms.org/user_avatar/forums.concretecms.org/tabercreative/32/3200_2.png) [@tabercreative](https://forums.concretecms.org/u/tabercreative)
#### Post date: [June 8, 2023, 8:09pm UTC](https://forums.concretecms.org/t/problem-with-upgrade-from-5-7-5-13-to-8/5715/1 "2023-06-08T20:09:51Z")

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We have a site that was updated to 8.0 without performing a backup first. There was a problem with the update and now the site is down. Can any help recover the site?

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### Author: ![tallacman](https://forums.concretecms.org/user_avatar/forums.concretecms.org/tallacman/32/3760_2.png) [@tallacman](https://forums.concretecms.org/u/tallacman)
#### Post date: [June 8, 2023, 8:37pm UTC](https://forums.concretecms.org/t/problem-with-upgrade-from-5-7-5-13-to-8/5715/2 "2023-06-08T20:37:32Z")

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I can.  
I’ll need cpanel access. Email me direct at [stev@mac.com](mailto:stev@mac.com)

also what is your url?

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### Author: ![tabercreative](https://forums.concretecms.org/user_avatar/forums.concretecms.org/tabercreative/32/3200_2.png) [@tabercreative](https://forums.concretecms.org/u/tabercreative)
#### Post date: [June 8, 2023, 9:14pm UTC](https://forums.concretecms.org/t/problem-with-upgrade-from-5-7-5-13-to-8/5715/3 "2023-06-08T21:14:04Z")

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Thank you for responding so quick. I sent you the cPanel and Concrete access. I was able to get the site somewhat restores by replacing the core with 8.2.1, but I can’t get the update to run. Let me know your thoughts. That you!

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### Author: ![alanjones](https://forums.concretecms.org/user_avatar/forums.concretecms.org/alanjones/32/5178_2.png) [@alanjones](https://forums.concretecms.org/u/alanjones)
#### Post date: [June 9, 2023, 6:03am UTC](https://forums.concretecms.org/t/problem-with-upgrade-from-5-7-5-13-to-8/5715/4 "2023-06-09T06:03:36Z")

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Hello @tabercreative  
Greetings,

I would like to offer my assistance with this task and to proceed, kindly provide the following information: the site URL, admin access details, server access credentials, and details of the previous version.

Please contact me using the provided contact details below to discuss further in detail.

E- alanjones(dot)tis(at)gmail(dot)com  
Skype - live:.cid.6a62b7b34d1aa390

I eagerly await your response.

Regards,  
Alan Jones

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### Author: ![paulfeakins](https://forums.concretecms.org/user_avatar/forums.concretecms.org/paulfeakins/32/3593_2.png) [@paulfeakins](https://forums.concretecms.org/u/paulfeakins)
#### Post date: [June 9, 2023, 6:43am UTC](https://forums.concretecms.org/t/problem-with-upgrade-from-5-7-5-13-to-8/5715/5 "2023-06-09T06:43:37Z")

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Are you sure your host don’t have backups?

Anyway, email us to discuss what we can do: [info@antropy.co.uk](mailto:info@antropy.co.uk)

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### Author: ![ianradnor](https://forums.concretecms.org/user_avatar/forums.concretecms.org/ianradnor/32/3661_2.png) [@ianradnor](https://forums.concretecms.org/u/ianradnor)
#### Post date: [June 9, 2023, 7:22am UTC](https://forums.concretecms.org/t/problem-with-upgrade-from-5-7-5-13-to-8/5715/6 "2023-06-09T07:22:47Z")

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Hello,  
Greetings

I would like to assist you with this work.

Please get in touch with below-shared contact details.

Email – [ianradnor088@gmail.com](mailto:ianradnor088@gmail.com)  
Skype – live:ianradnor088

Regards  
Ian

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### Author: ![shivankagrawal](https://forums.concretecms.org/user_avatar/forums.concretecms.org/shivankagrawal/32/3567_2.png) [@shivankagrawal](https://forums.concretecms.org/u/shivankagrawal)
#### Post date: [July 6, 2023, 2:33pm UTC](https://forums.concretecms.org/t/problem-with-upgrade-from-5-7-5-13-to-8/5715/7 "2023-07-06T14:33:45Z")

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Hi Zachary ,  
Greetings! I have read the job description and have relevant experience in Concrete CMS and am ready to help you.  
PM or connect over email directly to discuss further.

Thanks,  
Shivank