# Profile picture doesn't work

**URL:** https://forums.concretecms.org/t/profile-picture-doesnt-work/9091
**Category:** Using Concrete / Help
**Created:** [May 17, 2025, 10:32pm UTC](https://forums.concretecms.org/t/profile-picture-doesnt-work/9091 "2025-05-17T22:32:37Z")
**Posts on this page:** 2
**Page:** 1

<div class="post-metadata">

### Author: ![tsorelle](https://forums.concretecms.org/user_avatar/forums.concretecms.org/tsorelle/32/6246_2.png) [@tsorelle](https://forums.concretecms.org/u/tsorelle)
#### Post date: [May 17, 2025, 10:32pm UTC](https://forums.concretecms.org/t/profile-picture-doesnt-work/9091/1 "2025-05-17T22:32:37Z")

</div>

On one of my sites, the profile picture page does not work. Only a blank square appears on the page: /account/avatar. Console shows a Vue error: “No URL provided” Console trace and environment info below. Tried clearing ConcreteCMS cache and browser cache.

Any ideas?

Environment:

```auto
# Concrete Version
Version Installed - 9.3.7

# PHP Version
8.2.18

```

Console trace:

```auto
vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11  
Error: No URL provided.
    at new n (main.js:9:87185)
    at a.setupUploading (main.js:176:18683)
    at a.mounted (main.js:176:18466)
    at _n (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:22270)
    at Ge (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:19357)
    at Object.insert (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:34587)
    at S (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:71714)
    at Er. __patch__ (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:73081)
    at t._update (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:44878)
    at Er.r (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:79755)

```

---

<div class="post-metadata">

### Author: ![andrew](https://forums.concretecms.org/user_avatar/forums.concretecms.org/andrew/32/4631_2.png) [@andrew](https://forums.concretecms.org/u/andrew)
#### Post date: [June 10, 2025, 5:20pm UTC](https://forums.concretecms.org/t/profile-picture-doesnt-work/9091/2 "2025-06-10T17:20:49Z")

</div>

Hey @tsorelle I haven’t seen this error before. It sounds like you might have an avatar already defined that maybe doesn’t have a corresponding avatar file saved on the server? I’d recommend trying to clear the avatar and re-upload one and see if that helps. If not, try and do it while logged in as an Admin user and using the “My Account \> User Avatar” page that renders in the Dashboard view.