# Unable to connect to marketplace for new add-ons
**URL:** https://forums.concretecms.org/t/unable-to-connect-to-marketplace-for-new-add-ons/8667
**Category:** Marketplace
**Created:** [January 24, 2025, 10:19am UTC](https://forums.concretecms.org/t/unable-to-connect-to-marketplace-for-new-add-ons/8667 "2025-01-24T10:19:09Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Semin](https://forums.concretecms.org/u/Semin)
#### Post date: [January 24, 2025, 10:19am UTC](https://forums.concretecms.org/t/unable-to-connect-to-marketplace-for-new-add-ons/8667/1 "2025-01-24T10:19:09Z")
Hi, could someone guide me (a not technical user) how to solve this issue?
I have the latest version of Concrete.
My website has been added as project, and I also added the keys as asked, but I still get this message:
##### Error: General Connection Failure
This site cannot connect to the Concrete marketplace. Ensure curl is enabled on your web server.
Thanks!
Semin
---
### Author:  [@TMDesigns](https://forums.concretecms.org/u/TMDesigns)
#### Post date: [January 24, 2025, 10:42am UTC](https://forums.concretecms.org/t/unable-to-connect-to-marketplace-for-new-add-ons/8667/2 "2025-01-24T10:42:33Z")
2 things
What version on concrete are you using and is curl enabled?
---
### Author:  [@ConcreteOwl](https://forums.concretecms.org/u/ConcreteOwl)
#### Post date: [January 25, 2025, 9:40pm UTC](https://forums.concretecms.org/t/unable-to-connect-to-marketplace-for-new-add-ons/8667/3 "2025-01-25T21:40:39Z")
As you are not a technical user it would be best to ask your web server technical help to ensure the php extension ‘curl’ is enabled.
---
### Author:  [@Semin](https://forums.concretecms.org/u/Semin)
#### Post date: [January 26, 2025, 6:24pm UTC](https://forums.concretecms.org/t/unable-to-connect-to-marketplace-for-new-add-ons/8667/4 "2025-01-26T18:24:04Z")
thanks for your message! curl seems to be enabled though it’s ‘lighter’ than the other options. i can inquire with the helpdesk indeed.
---
### Author:  [@TMDesigns](https://forums.concretecms.org/u/TMDesigns)
#### Post date: [January 26, 2025, 8:20pm UTC](https://forums.concretecms.org/t/unable-to-connect-to-marketplace-for-new-add-ons/8667/5 "2025-01-26T20:20:58Z")
> [@TMDesigns](#):
>
> What version on concrete are you using
And which version are you on
---
### Author:  [@Semin](https://forums.concretecms.org/u/Semin)
#### Post date: [January 27, 2025, 8:14am UTC](https://forums.concretecms.org/t/unable-to-connect-to-marketplace-for-new-add-ons/8667/6 "2025-01-27T08:14:54Z")
currently on 9.3.9 according to the admin dashboard of the hosting provider
---
### Author:  [@Semin](https://forums.concretecms.org/u/Semin)
#### Post date: [April 9, 2025, 12:48pm UTC](https://forums.concretecms.org/t/unable-to-connect-to-marketplace-for-new-add-ons/8667/7 "2025-04-09T12:48:03Z")
I am still having this issue and unable to solve it.
The curl is enabled, and according to installatron I have the latest version 9.3.9. But when I log into my website it indicates that I am running 9.2.2. I do not know why the discrepancy between versions exists.
And if I understand correctly, I need to have higher than 9.3 to connect to the marketplace.
I have also adjusted the php version, but that does not change the situation. So I gather I need to solve the running version issue. Anyone encountered this problem?
And the reason I want to connect to the marketplace is for the cookie add-on which is now obligatory. I am also happy if someone has an alternative solution for creating a cookie pop-up.
Thanks in advance!