# Unable to Purchase Add-ons on the Marketplace **URL:** \ **Category:** Site Feedback\ **Created:** [July 15, 2025, 3:08am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257 "2025-07-15T03:08:07Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![hissy](https://forums.concretecms.org/user_avatar/forums.concretecms.org/hissy/32/5107_2.png) [@hissy](https://forums.concretecms.org/u/hissy)\ **Post date:** [July 15, 2025, 3:08am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/1 "2025-07-15T03:08:07Z")
I am unable to purchase add-ons from the Concrete CMS Marketplace. When I click the **Buy Now** button on an add-on page, instead of proceeding to the checkout page, I am redirected back to the top page, and the purchase process never continues. ---
**Author:** ![hissy](https://forums.concretecms.org/user_avatar/forums.concretecms.org/hissy/32/5107_2.png) [@hissy](https://forums.concretecms.org/u/hissy)\ **Post date:** [July 15, 2025, 3:12am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/2 "2025-07-15T03:12:13Z")
Here’s a screen recording of the issue. [![](https://forums.concretecms.org/uploads/default/original/2X/c/ca61af56d1e917bf210d51f46a47e262c3fb29f7.jpeg "Screen Recording 2025 07 15 at 11 39 17") ](https://www.youtube.com/watch?v=hv4tQJaDMQU) It seems this topic is a same problem. > [@マーケットプレイスからアドオンをダウンロードできない](https://forums.concretecms.org/t/topic/9223): > > 初心者です。 ダッシュボードからマーケットプレイスへログインし、目当てのアドオンを入手したいと思い、ダウンロードのボタンをクリックしても、何も変わりません。 ダッシュボードに戻っても、アドオンは表示されていません。 マーケットプレイスから直接ローカルにダウンロードすることもできません。 何を確認すべきかご教授いただけませんでしょうか？ concrete CMS version 9.3.1 サーバー さくらインターネット 入手したいアドオン Open Graph Tags Lite ---
**Author:** ![miasn1972](https://forums.concretecms.org/user_avatar/forums.concretecms.org/miasn1972/32/5178_2.png) [@miasn1972](https://forums.concretecms.org/u/miasn1972)\ **Post date:** [July 15, 2025, 8:44am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/3 "2025-07-15T08:44:27Z")
ありがとうございます。 このような状況です。 解決方法はありますか？ ---
**Author:** ![hissy](https://forums.concretecms.org/user_avatar/forums.concretecms.org/hissy/32/5107_2.png) [@hissy](https://forums.concretecms.org/u/hissy)\ **Post date:** [July 17, 2025, 6:15am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/4 "2025-07-17T06:15:22Z")
@miasn1972 I’m not a maintainer of the marketplace. Let’s wait a response from @jessicadunbar or @EvanCooper ---
**Author:** ![miasn1972](https://forums.concretecms.org/user_avatar/forums.concretecms.org/miasn1972/32/5178_2.png) [@miasn1972](https://forums.concretecms.org/u/miasn1972)\ **Post date:** [July 17, 2025, 8:49am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/5 "2025-07-17T08:49:08Z")
承知いたしました。 ご返答ありがとうございます。 ---
**Author:** ![hissy](https://forums.concretecms.org/user_avatar/forums.concretecms.org/hissy/32/5107_2.png) [@hissy](https://forums.concretecms.org/u/hissy)\ **Post date:** [July 23, 2025, 2:44am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/6 "2025-07-23T02:44:57Z")
I tried using a VPN to access the marketplace from the US, and I was able to purchase the package successfully. It seems that the ability to make a purchase depends on the country you’re accessing from. Could you check the CDN or Stripe settings, @EvanCooper? ---
**Author:** ![ACI](https://forums.concretecms.org/user_avatar/forums.concretecms.org/aci/32/5178_2.png) [@ACI](https://forums.concretecms.org/u/ACI)\ **Post date:** [July 29, 2025, 6:36am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/7 "2025-07-29T06:36:28Z")
私もこの状態です。購入できないですね。 ロケーションは日本です。 ---
**Author:** ![ACI](https://forums.concretecms.org/user_avatar/forums.concretecms.org/aci/32/5178_2.png) [@ACI](https://forums.concretecms.org/u/ACI)\ **Post date:** [July 31, 2025, 12:16am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/8 "2025-07-31T00:16:36Z")
これに関係しているかもしれないので、参考投稿します。 購入アドオンの継続をキャンセルしようとするのですが、成功終了しませんでした。 ポートランドに処置を依頼しました。 ---
**Author:** ![frz](https://forums.concretecms.org/user_avatar/forums.concretecms.org/frz/32/6262_2.png) [@frz](https://forums.concretecms.org/u/frz)\ **Post date:** [July 31, 2025, 12:16am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/9 "2025-07-31T00:16:58Z")
I believe there are different things going on here. There was a edge case with SSO on [ConcreteCMS.com](http://ConcreteCMS.com) for a while which looks like is what hissy was originally experiencing. I believe that is currently fixed. We’ve also updated a good chunk of marketplace license code since this video was made, so it’s possible if something else was going on its fixed, or maybe we introduced something wonky with the new stuff - anythings possible! I don’t think stripe should have an issue with you being in Japan, and if it does, I don’t think it would look like a call back to login. It would probably say something on a new page hosted at stripe… Regardless, this thread has kinda gone in a few different directions and is out of date, so if there’s a current problem (August 1st) please post a video of what’s going on. ---
**Author:** ![moriaiy](https://forums.concretecms.org/user_avatar/forums.concretecms.org/moriaiy/32/6210_2.png) [@moriaiy](https://forums.concretecms.org/u/moriaiy)\ **Post date:** [July 31, 2025, 2:09am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/10 "2025-07-31T02:09:42Z")
@frz Thank you for your reply. I tried logging in again today and attempted to download the add-on, but the same issue still persists. I’ve attached a video I recorded today, so please take a look. [![](https://forums.concretecms.org/uploads/default/original/2X/9/9347406769b476807e503c829b00299c8fbfb593.jpeg "marketplace 20250731") ](https://www.youtube.com/watch?v=K9KFMFfdy1E) Also, I’m not sure if this is related, but when I visit [concretecms.org](http://concretecms.org), the page keeps reloading repeatedly on its own. I recorded this behavior as well today, so please check that too. [![](https://forums.concretecms.org/uploads/default/original/2X/1/1b99d44c168ffa914b0da720260dc5c6da14c95b.jpeg "concretecmsorg 20250731") ](https://www.youtube.com/watch?v=X5J92MsAVgM) ---
**Author:** ![frz](https://forums.concretecms.org/user_avatar/forums.concretecms.org/frz/32/6262_2.png) [@frz](https://forums.concretecms.org/u/frz)\ **Post date:** [July 31, 2025, 5:06am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/11 "2025-07-31T05:06:39Z")
Bummer. We’ll take another look Thanks for the report! ---
**Author:** ![Myq](https://forums.concretecms.org/user_avatar/forums.concretecms.org/myq/32/4281_2.png) [@Myq](https://forums.concretecms.org/u/Myq)\ **Post date:** [July 31, 2025, 5:58pm UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/12 "2025-07-31T17:58:48Z")
Hi @moriaiy The first issue you reported should be fixed. Could you try again. I’m still looking into the second issue. ---
**Author:** ![ACI](https://forums.concretecms.org/user_avatar/forums.concretecms.org/aci/32/5178_2.png) [@ACI](https://forums.concretecms.org/u/ACI)\ **Post date:** [August 1, 2025, 4:04am UTC](https://forums.concretecms.org/t/unable-to-purchase-add-ons-on-the-marketplace/9257/13 "2025-08-01T04:04:20Z")
マーケットプレイスからの購入は動作しました。 ありがとう。