After new cPanel server - trouble cropping image in image editor

Using Concrete / Help
1
  • I have a new cPanel based server (leased), using CloudLinux
  • When I crope images using the Toast UI editor, the built in one, it doesn’t save down the full image (attach example)

20240622_dm-ugen_2098-1(1)
20240622_dm-ugen_2098-1(1)1866×1046 93.2 KB

  • This happens on GD and ImageMagick
  • The exact same website, on a different cPanel server has no issues
  • We also have some issues when resizing images a different way. Here we use our own crop library (Cropper-4-1-0). Here the cropped image is saved back to the server via base64, and the file is saved but corupted (data seem to be saved only half).
  • We aren’t seeing any faults in cPanel, we don’t appear to be running out of memory (that has been set high)

Has anyone got any ideas of what to investigate?

Best C5DK /Michael

2

Hi Michael,
no Log error or anything?

3

I’ve spent some time with Michael trying to work this out, and it’s very strange.

There’s no Concrete errors logged, no server errors.
We had a theory at one point at that /tmp was full, but we confirmed that was the case. The fact it does it with both GD and ImageMagick makes me think there’s some sort of fault in a system library, something that reads images…

4

No, as Ryan said. Nothing.

/Michael

5

Have you tried with different image types? JPG, PNG? same result?

6

What are the differences between the two environment reports? Perhaps something to do with max upload size or similar.

if you don’t want to do it by hand, try

7

Problem solved (or not)!

The company we have leased the hosting server from convinced me to switch from Apache to Litespeed server. And now everything works as it should again.
I have to say that server support is thoroughly incompetent. The excuse was that they didn’t know much about Apache. And I’m in a situation where we can’t just change server hosting company.
I would like to thank everyone here for offering help and comments.

/Michael