I have a client with admin privileges on the latest version of ConcreteCMS 9.3.4 that has recently been upgraded to 9.3.5 and they keep having a consistent problem of the editor toolbar not showing. We have tried clearing both site cache and server cache and clearing browsing history (clear cache and hard reload), but the problem keeps occurring for them. Any ideas? Has anyone else been experiencing this?
When the editor toolbar is not showing check the browser console for errors and in particular javascript errors.
If there are no obvious JavaScript errors in the console, you should also check and make sure that your HTML is OK, especially the order and closing of tags around chunks imported from Concrete core. I’ve been bitten a couple of times by this when building themes and while I’ve never really lost the toolbar initially, triggering any of its actions has had several unexpected results with the toolbar moving somewhere inaccessible or the editor panels opening somehow wrong and this may very well happen without any errors in the console.
Using a HTML validator service might help but those also produce a lot of harmless warnings as the core outputs a lot of deprecated stuff like and default types etc. which can be a lot to wade through. Simply switching browsers and looking at their respective dev tools and source views might be quicker at spotting these issues.
This could also be a purely visual aka. CSS issue in your theme. It helps if you can scope as much as possible inside the .ccm-page container in order not to inadvertently affect the C5 UI negatively.
On the other hand, if the issue is only happening on one user’s browser, the more likely culprit may be their browser or its extensions and a switch-up on their end is worthwhile to test.
Today, the editor toolbar on the homepage of my website is not showing, on multiple browsers. The other webpages show the edit buttons, on multiple browsers. Inside the stack, I add and edit blocks. At the webpage, there’s no edit button. On multiple browsers, the new edits don’t fully show. The affected blocks are “feature” and “feature link”.