No response to support request?

Marketplace
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1

If you make a support request for a marketplace addon or theme, you won’t get a response unless you enable private messages in your profile. If you don’t have private messages enabled, the developer cannot send you a response.

To enable private messages, go to your My Account page at https://community.concretecms.com/account/welcome
Click the blue rounded button to Edit Profile

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Check the boxes and click the blue rounded Save Changes button.

1 Like
2

I don’t have the first option?

Profile

3

That may be part of the fix @EvanCooper mentions. No way to contact member - #2 by EvanCooper

4

Ok. Thanks. All this move is getting f***ing annoying!

5

Still haven’t got first option on edit profile page: ‘I would like to receive private messages’.

6

The opt in / opt out of private messages attribute has been removed, so now users should all be able to get PM’s now. :+1: