Problem with clearing cache

Using Concrete / Help
1

dear all
on a couple of pages i experience that clearing cache is not working, i always get a failure:

Whoops\Exception\ErrorException thrown with message "include(/home/zweifelg/www/domain.ch/application/files/cache/expensive/0fea6a13c52b4d47/25368f24b045ca84/38a865804f8fdcb6/57cd99682e939275/3e7d68124ace5663/5a578007c2573b03/180116bc695d1de8/f1bf999b4d1f1453.php) [<a href='https://secure.php.net/manual/en/function.include.php'>function.include.php</a>]: Failed to open stream: No such file or directory"

Stacktrace:
#37 Whoops\Exception\ErrorException in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Driver/FileSystem/NativeEncoder.php:26
#36 include in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Driver/FileSystem/NativeEncoder.php:26
#35 Stash\Driver\FileSystem\NativeEncoder:deserialize in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Driver/FileSystem.php:201
#34 Stash\Driver\FileSystem:getData in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Item.php:631
#33 Stash\Item:getRecord in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Item.php:321
#32 Stash\Item:executeGet in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Item.php:252
#31 Stash\Item:get in /home/foldername/www/domain.com/concrete/vendor/tedivm/stash/src/Stash/Item.php:346
#30 Stash\Item:isMiss in /home/foldername/www/domain.com/concrete/src/Cache/Adapter/LaminasCacheDriver.php:67
#29 Concrete\Core\Cache\Adapter\LaminasCacheDriver:internalGetItem in /home/foldername/www/domain.com/concrete/vendor/laminas/laminas-cache/src/Storage/Adapter/AbstractAdapter.php:356
#28 Laminas\Cache\Storage\Adapter\AbstractAdapter:getItem in /home/foldername/www/domain.com/concrete/vendor/laminas/laminas-i18n/src/Translator/Translator.php:601
#27 Laminas\I18n\Translator\Translator:loadMessages in /home/foldername/www/domain.com/concrete/vendor/laminas/laminas-i18n/src/Translator/Translator.php:434
#26 Laminas\I18n\Translator\Translator:getTranslatedMessage in /home/foldername/www/domain.com/concrete/vendor/laminas/laminas-i18n/src/Translator/Translator.php:349
#25 Laminas\I18n\Translator\Translator:translate in /home/foldername/www/domain.com/concrete/src/Localization/Translator/Adapter/Laminas/TranslatorAdapter.php:69
#24 Concrete\Core\Localization\Translator\Adapter\Laminas\TranslatorAdapter:translate in /home/foldername/www/domain.com/concrete/bootstrap/helpers.php:27
#23 t in /home/foldername/www/domain.com/concrete/controllers/single_page/dashboard/system/optimization/clearcache.php:32
#22 Concrete\Controller\SinglePage\Dashboard\System\Optimization\Clearcache:do_clear in /home/foldername/www/domain.com/concrete/src/Controller/AbstractController.php:318
#21 call_user_func_array in /home/foldername/www/domain.com/concrete/src/Controller/AbstractController.php:318
#20 Concrete\Core\Controller\AbstractController:runAction in /home/foldername/www/domain.com/concrete/src/Http/ResponseFactory.php:193
#19 Concrete\Core\Http\ResponseFactory:controller in /home/foldername/www/domain.com/concrete/src/Http/ResponseFactory.php:372
#18 Concrete\Core\Http\ResponseFactory:collection in /home/foldername/www/domain.com/concrete/src/Http/DefaultDispatcher.php:132
#17 Concrete\Core\Http\DefaultDispatcher:handleDispatch in /home/foldername/www/domain.com/concrete/src/Http/DefaultDispatcher.php:60
#16 Concrete\Core\Http\DefaultDispatcher:dispatch in /home/foldername/www/domain.com/concrete/src/Http/Middleware/DispatcherDelegate.php:39
#15 Concrete\Core\Http\Middleware\DispatcherDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/FrameOptionsMiddleware.php:39
#14 Concrete\Core\Http\Middleware\FrameOptionsMiddleware:process in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#13 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/StrictTransportSecurityMiddleware.php:36
#12 Concrete\Core\Http\Middleware\StrictTransportSecurityMiddleware:process in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#11 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/ContentSecurityPolicyMiddleware.php:36
#10 Concrete\Core\Http\Middleware\ContentSecurityPolicyMiddleware:process in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#9 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/CookieMiddleware.php:35
#8 Concrete\Core\Http\Middleware\CookieMiddleware:process in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#7 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/ApplicationMiddleware.php:29
#6 Concrete\Core\Http\Middleware\ApplicationMiddleware:process in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareDelegate.php:50
#5 Concrete\Core\Http\Middleware\MiddlewareDelegate:next in /home/foldername/www/domain.com/concrete/src/Http/Middleware/MiddlewareStack.php:86
#4 Concrete\Core\Http\Middleware\MiddlewareStack:process in /home/foldername/www/domain.com/concrete/src/Http/DefaultServer.php:85
#3 Concrete\Core\Http\DefaultServer:handleRequest in /home/foldername/www/domain.com/concrete/src/Foundation/Runtime/Run/DefaultRunner.php:128
#2 Concrete\Core\Foundation\Runtime\Run\DefaultRunner:run in /home/foldername/www/domain.com/concrete/src/Foundation/Runtime/DefaultRuntime.php:102
#1 Concrete\Core\Foundation\Runtime\DefaultRuntime:run in /home/foldername/www/domain.com/concrete/dispatcher.php:45
#0 require in /home/foldername/www/domain.com/index.php:2

highly appreciated every help!
thank you!

2

I’d manually find the /home/zweifelg/www/aquagreen.ch/application/files/cache/expensive folder on your server and clear its contents.

3

does unfortunately not work – same error

4

Wie is the script looking for the cache files in this location?

1 Like
5

sorry, i dont get what you want? where can i find this script?

6

This what your error message shows. concreteCMS looks for cache files in that path. The path that you are quoting (/home/zweifelg/www/aquagreen.ch) is different. So why would concreteCMS look in that other path? If it does not exists, it cannot find the files.

7

@Cahueya I assume OP has tried to sanitize / anonymize the error message but missed the path and domain on the first line.

@eivissa89 do you have access to the command line? If so, try regenerating the proxies (./concrete/bin/concrete orm:generate-proxies) and then clearing the cache (./concrete/bin/concrete c5:clear-cache)

8

you are right, i missed that line… :slight_smile:
hmm will try that! thank you very much!

9

also does not help…, :smiling_face_with_tear:
another developer mentioned it could be the hoster but i cannot really believe this?!

10

Are you sure you have set the permission to the folders all correct, so that concreteCMS can actually make modifications to the files?

1 Like
11

it’s 777, thats right, no?

12

i just saw that the website is on prod.domain.com maybe this has an impact?

13

@eivissa89 what’s the output of the following command (run from the web root):

grep -Hoir f1bf999b4d1f1453.php .
14

@Myq maybe you meant this?

grep -Hoir

2 Likes
15

Al my folder permissions are 755 and files are 644 on cPanel.

16

I did indeed! Thanks for catching that

2 Likes
17

sorry, where do i have to put that?
we still have this error but somehow live with it… :frowning:

18

This is a Linux Console command that “grabs” Files that contain a specific string and shows where they are.

19

SSH to your server, cd to the webroot directory, and then run that command