Problem with Edit Bar on one page of website only

Community Talk
1

I was trying to update the copy on the ‘Contact Us’ page of my website. However, the Edit tool isn’t appearing on that page, and I get logged out every time I try to access it. All the other pages allow me to edit as normal – it’s just that one page causing the issue. I’ve cleared the cache and reloaded the page, but it still goes straight to the live view. Any ideas on how I can fix this?

2

you should:

  • check if you encounter any errors in the browser’s console
  • check if you encounter any errors in Concrete’s log from the dashboard, that could be related
  • check if the page template used by that page doesn’t have anything missing or anything wrong
  • try using the same page type and template on another page (a new one not an existing one) and see if you end up with the same problem

The problem could come from custom blocks or custom block templates as well.

There are many reasons this could be happening. Without having a direct look, it’s difficult to troubleshoot. You are welcome to contact me privately by direct message if you need help.

1 Like
3

Try accessing the page by adding index.php into the URL, like this:

yourwebsite.com/index.php/yourpage

Sometimes Concrete needs that to properly route you into edit mode, especially if there’s a redirect or something funky happening with that specific page.

4

Thank you mnakalay for your kind message - it is working again.

5

Thank you Jessica it is back working again.