Profile picture doesn't work

Using Concrete / Help
1

On one of my sites, the profile picture page does not work. Only a blank square appears on the page: /account/avatar. Console shows a Vue error: “No URL provided” Console trace and environment info below. Tried clearing ConcreteCMS cache and browser cache.

Any ideas?

Environment:

# Concrete Version
Version Installed - 9.3.7

# PHP Version
8.2.18

Console trace:

vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11  
Error: No URL provided.
    at new n (main.js:9:87185)
    at a.setupUploading (main.js:176:18683)
    at a.mounted (main.js:176:18466)
    at _n (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:22270)
    at Ge (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:19357)
    at Object.insert (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:34587)
    at S (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:71714)
    at Er.__patch__ (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:73081)
    at t._update (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:44878)
    at Er.r (vue.js?ccm_nocache=df6e8060030c04f3141149ae3e3f593bca815950:11:79755)
2

Hey @tsorelle I haven’t seen this error before. It sounds like you might have an avatar already defined that maybe doesn’t have a corresponding avatar file saved on the server? I’d recommend trying to clear the avatar and re-upload one and see if that helps. If not, try and do it while logged in as an Admin user and using the “My Account > User Avatar” page that renders in the Dashboard view.