Refund by Addon Owner

My addon get purchased, but the customer wants to cancel and request a refund.

So I tried to refund the subscription, but the refund button seems not-working.

1 Like

@frz

I was also asked by client to cancel trial subscription.
I guess you have to click “Refund” button to cancel it, right?
But received the same error instead.
Not sure how it looks from the client side, can they cancel it by themselves (I assume they can)?

Thanks for reporting this. I’ve made an internal ticket and we’ll investigate further