Unable to connect to marketplace for new add-ons

Hi, could someone guide me (a not technical user) how to solve this issue?
I have the latest version of Concrete.

My website has been added as project, and I also added the keys as asked, but I still get this message:

Error: General Connection Failure

This site cannot connect to the Concrete marketplace. Ensure curl is enabled on your web server.

Thanks!

Semin

2 things

What version on concrete are you using and is curl enabled?

As you are not a technical user it would be best to ask your web server technical help to ensure the php extension ‘curl’ is enabled.

Schermafbeelding 2025-01-26 192036

thanks for your message! curl seems to be enabled though it’s ‘lighter’ than the other options. i can inquire with the helpdesk indeed.

And which version are you on

currently on 9.3.9 according to the admin dashboard of the hosting provider

I am still having this issue and unable to solve it.

The curl is enabled, and according to installatron I have the latest version 9.3.9. But when I log into my website it indicates that I am running 9.2.2. I do not know why the discrepancy between versions exists.

And if I understand correctly, I need to have higher than 9.3 to connect to the marketplace.

I have also adjusted the php version, but that does not change the situation. So I gather I need to solve the running version issue. Anyone encountered this problem?

And the reason I want to connect to the marketplace is for the cookie add-on which is now obligatory. I am also happy if someone has an alternative solution for creating a cookie pop-up.

Thanks in advance!