Unable to Post Question on Addon Help Page

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1

I tried to post a question on Get Help section on one of the Addon, but “Post Question” button does not work.

2

Seems the issue has been resolved

Thank You! :slight_smile:

1 Like
3

Button is not working for me…

Im trying to post a support question for the formify addon here
https://marketplace.concretecms.com/marketplace/addons/formify/support

Clicking the POST QUESTION button on that page has no effect.

Inspecting the console, it looks like the lightbox is broken?

main.js:1 Uncaught TypeError: Cannot read properties of null (reading 'nodeName')
at M (main.js:1)
at Function.e.fancybox (main.js:1)
at HTMLAnchorElement.onclick (VM208 support:321)
M @ main.js:1
e.fancybox @ main.js:1
onclick @ VM208 support:321
nr-1210.min.js:1 POST https://bam.nr-data.net/events/1/cbe04b4f50?a=523654353&v=1210.e2a3f80&to=NgABN0VYWUYHAEQMWg9KIBZETVhYSQ5RF14EERMPVlpSGgcHVApbEkoFDEVUXlMfTEMQRREKERc%3D&rst=11191&ck=1&ref=https://marketplace.concretecms.com/marketplace/addons/formify/support 403 (Forbidden)
r.xhr @ nr-1210.min.js:1
c @ nr-1210.min.js:1
u @ nr-1210.min.js:1
r.runHarvest @ nr-1210.min.js:1
(anonymous) @ nr-1210.min.js:1
setTimeout (async)
r.scheduleHarvest @ nr-1210.min.js:1
r.startTimer @ nr-1210.min.js:1
r @ nr-1210.min.js:1
12 @ nr-1210.min.js:1
r @ nr-1210.min.js:1
(anonymous) @ nr-1210.min.js:1
(anonymous) @ nr-1210.min.js:1
4

Strange, I am able to post. This is a test - concrete5

5

The help page for the add-on I wanted to post about did not work.
https://marketplace.concretecms.com/marketplace/addons/formidable-full-version/support

When I click the Post Question button, I get the following JS error:

main.js:1 Uncaught TypeError: Cannot read properties of null (reading 'nodeName')
    at M (main.js:1)
    at Function.e.fancybox (main.js:1)
    at HTMLAnchorElement.onclick (VM378 support:321)
M @ main.js:1
e.fancybox @ main.js:1
onclick @ VM378 support:321
6

@jessicadunbar I think this is the same as the double login issue, where the first link to any MP page requiring login redirects to the login page. Then you can link to the page.

So anyone coming straight into a get help page without going via the login in that session will be not have permission to post because they are not logged in.