What happened

I’ve been using Concrete5 since 2012 and had 17 sites registered. Now it says that I joined in 2021 and have only one site registered. What is the problem… My account is totally messed up. The “Contact Us” gave me "Thanks for approaching us! We will get this in front of the right person and be in touch shortly. " I’ve been waiting two days…
HELP!!!

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Hello,

Can you let me know what contact form you used to reach out? I’m not seeing a ticket in our support queue, so I want to make sure everything is working correctly there.

In the meantime, if you could go ahead and submit a ticket here we will follow up with you in a ticket:
https://portlandlabs.atlassian.net/servicedesk/customer/portal/4/group/9/create/34

I promise that one works! :wink:

Evan thanks for getting back to me. I used your automated assistant.

Bob

Your community profile shows you joined in 2012. Your forums profile shows 2021 because it’s a Discourse forum and that’s when it was launched to replace the old forums.

Only recent licenses were migrated in the new marketplace launch.

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Ahhh… Thanks
I need more coffee !!
Bob

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